Verisure Securitas Direct

We offer
The main objective for Service Desk is to provide support on the corporate IT platform to internal end users within Verisure. On a daily basis you will support users as well as manage innovative project within IT Operations. The tasks include hardware and software troubleshooting, installation and configuration of computers, peripherals such as video conferencing systems and printers. You will purchase computers and peripherals as well as administration of Active Directory, Office 365 and other systems. On top of that you will work closely with the Corporate Systems team to improve and give feedback on the client infrastructure. Which means applications in application deployment, security and training in new tools and features.

We will challenge you to bring out your best as you will act as a 1st line, single point of contact for IT related incidents and service requests within the company, this includes: incident and service request resolutions in accordance with our SLA. You will support and troubleshoot our video conferencing facilities and set up configuration and installation of desktop & laptop workstations and applications. Manage user accounts for our various systems and provide IT onboarding sessions for new employees. You will also assign and administer access permissions on shared resources.

You will be part of the Service Desk responsible for our Office based in Sköyen, Norway, the team you belong to consists of 15 members in 7 different countries and you will have a close collaboration across the teams. You will report to the Service Desk Manager based in Malmö, Sweden. Our environment is Microsoft Windows and MacOS.

What you bring
To succeed in the role, you should have in-depth knowledge of managing and developing an Enterprise IT platform and several years of hands-on experience in the field of Service Desk.

We think you have strong analytical and technical skillset, as well as an ability to engage and manage projects on various levels in a global multinational organization. There will be a great amount of communication needed to ensure that the work follow the compliance guidelines and dispatch incidents to relevant support teams.

You ensure client/stakeholder engagement, vendor management and problem solving to get the best value out of external suppliers and service providers. On top of that you have the ability to manage several initiatives simultaneously and are a strong negotiator with process and organizational skills.

We value collaboration across our organization, which means we are looking for a team player with attention to details and technical expertise combined with an ability to adapt to various environments. To succeed you need to like to take on demanding goals and a challenge that encourages further personal development.

You also have a very high level in English language and Norwegian on a good level.

Who we are
Verisure Securitas Direct, winner of the 2017 Swedish Mobile Awards IoT Enterprise of the Year and Best start-up collaborator of the year 2017 is the European market leader in monitored ‘smart alarms’. We do most things in-house to guarantee premium quality every step of the way. Apart from R&D, the Verisure Innovation Centre handles business-critical systems and database management, quality and security assurance, software and product testing, and 24x7 core systems that keep our alarm services up and running. With over 25 years of experience in the security industry, our R&D Centre is pushing the boundaries of innovation, through continuously evolving our smart home security product and service offering.

We are looking for world class talent to join our team of over 200 people at our Innovation Centre in Malmö, who are working on the future of IoT, to deliver outstanding user experiences, on both physical and digital products and services.

About the company
Securitas Direct Verisure Group is the European market leader in monitored ´smart alarms´ delivering outstanding service to over 2.5 million customers with a team of more than 10 000 employees. We operate in 14 countries across Europe and Latin America.

Our Investors
We are owned by a leading private equity firm: Hellman & Friedman. Our sponsor has invested in our innovation pipeline and in our organization to fuel our accelerated growth and play a leading role in the industry. For more information, visit our web

Due to holidays all recruitment processes will be delayed during the summer period. We are happy to accept your application but the reviewal process will take longer than normally. This means we might not get back to you during the first 4 weeks after a received application.

Type of employment Permanent position
Contract type Full time
Number of positions 1
Working hours 40
City Oslo
County Oslo
Country Norway
Reference number 2018/26
Published 15.May.2018
Last application date 28.Sep.2018 11:59 PM CET

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