Verisure Securitas Direct

We offer
The main objective for Service Desk is to provide support on the corporate IT platform to internal end
users within Verisure. On a daily basis you will support users as well as manage innovative project
within IT Operations. The tasks include hardware and software troubleshooting, installation and
configuration of computers, peripherals such as video conferencing systems and printers. You will
purchase computers and peripherals as well as administration of Active Directory, Office 365 and other
systems.Our environment is Microsoft Windows and MacOS.

On top of that you will work closely with the Corporate Systems team to improve and give
feedback on the client infrastructure. Which means applications in application deployment, security and training in new tools and features.

We will challenge you to bring out your best as you will act as a 1st line contact for IT related incidentsand service requests within the company, this includes: incident and service request resolutions in accordance with our SLA. You will support and troubleshoot our video conferencing facilities and set up configuration and installation of desktop & laptop workstations and applications. Manage user accounts for our various systems and provide IT onboarding sessions for new employees. You will also assign and administer access permissions on shared resources.

You will be part of the Service Desk based in Helsinki, Finland, the team you belong to consists of 10 sites with 16 members in 8 different countries and you will have a close collaboration across the teams. You will report to the Service Desk Manager based in Malmö, Sweden. 

What you bring
To succeed in the role, you should have in-depth knowledge and several years of hands-on experience in the field of Service Desk.

You have proven verbal and written communications skills supporting end users in a Service Desk
environment. Strong problem-solving skill and with ability to apply various complex diagnostic
techniques to identify problems, investigate causes, and recommend solutions is required.

We value collaboration across our organization, which means we are looking for a team player with
attention to details and technical expertise combined with an ability to adapt to various environments.
To succeed you need to like to take on demanding goals and a challenge that encourages further
personal development.

Who we are
Verisure Securitas Direct, winner of the 2017 Swedish Mobile Awards IoT Enterprise of the Year and
Best start-up collaborator of the year 2017 is the European market leader in monitored ‘smart alarms’.
We do most things in-house to guarantee premium quality every step of the way. Apart from R&D, the
Verisure Innovation Centre handles business-critical systems and database management, quality and
security assurance, software and product testing, and 24x7 core systems that keep our alarm services up and running. With over 25 years of experience in the security industry, our R&D Centre is pushing the boundaries of innovation, through continuously evolving our smart home security product and service offering.

We are looking for world class talent to join our teams, we are working on the future of IoT, to deliver
outstanding user experiences, on both physical and digital products and services.

About the company
Securitas Direct Verisure Group is the European market leader in monitored ´smart alarms´ delivering
outstanding service to over 2.7 million customers with a team of more than 15 000 employees. We
operate in 14 countries across Europe and Latin America.

Our Investors
We are owned by a leading private equity firm: Hellman & Friedman. Our sponsor has invested in our
innovation pipeline and in our organization to fuel our accelerated growth and play a leading role in the
industry. For more information, visit our web

Type of employment Permanent position
Contract type Full time
Number of positions 1
Working hours 40
City Helsinki
County Länsi - Suomen lääni
Country Finland
Reference number 2018/56
Published 19.Nov.2018
Last application date 19.Dec.2018 11:59 PM CET

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