Verisure Securitas Direct

Verisure Securitas Direct is the European market leader in monitored ‘smart alarms’, serving more than 2 million residential and small business customers. This entrepreneurial company operates in 14 countries in Europe and LATAM and is on average 3.5 times the size of its nearest competitors across its footprint. Approximately 80% of its consumer base is located in Spain (40%), Sweden (20%), Norway (10%) and France (10%).

Entrepreneurial and pioneering spirit

The business has enjoyed consistent double-digit top and bottom line growth over the past 20 years as a result of its highly entrepreneurial and innovative approach to business. For example it was the first company in the industry to introduce:

  • First to use GSM technology to connect alarm with security call center
  • First to use “two way voice” to enable direct connection between the consumer and security call center
  • First to use images as a way to verify and assess security situation when an alarm is triggered
  • First to use SigFox’s low power wide area network to provide an alternate communications path when an intruder employs anti-jamming equipment

Verisure Securitas Direct takes responsibility for the whole value chain - from product development, design and sales to installation, service and 24/7 professional monitoring, verification and response - to ensure it can bring peace of mind to its customers. This product development model enables us to innovate where others can not.

 This kind of innovation has led to Verisure Securitas Direct enjoying industry leading customer retention of >90% and residential customer churn below 7%.

Thanks to a strong focus on the customer experience, Verisure Securitas Direct’s customers are amongst the most satisfied and loyal in the industry.

Development and Growth Opportunities

Verisure Securitas Direct invests over half of the EBITDA from its customer portfolio in growth every year and has been growing in every one of its geographies throughout the financial crisis. This is partially the result of still very low penetration rates of monitored alarm services in Europe (single digit compared to >20% in the US), providing significant opportunity for continued growth. Verisure Securitas Direct also continues to organically expand internationally and has opened offices in Brazil, Italy and Peru in just the last two years. Our organization has grown from 6,000 to over 10,000 employees and partners in the past two years and our continued successful growth is dependent on our talent pipeline. Our people are our business.

The core offering is a monitored alarm system that incorporates sensors (i.e. motion, fire, humidity) and a central control panel that are remotely monitored by Securitas Direct on a 24/7 basis. Verisure Securitas Direct personnel investigate incidents, contact owners and dispatch guard, police and fire brigade response where appropriate. In addition, the company has moved from offering fire and intrusion protection to lifestyle-oriented ‘connected’ functionality and services, which expand its customer offering and significantly grown its addressable market. These services are enabled by new product innovations around video functionality, light control, temperature control, elderly care, etc. Through its current product portfolio, the company provides a modular and expandable platform for various connected home applications.  The product connects through a secure gateway to scalable cloud services and offers video monitoring, access control, water leakage/moisture detection, among others – all app-controlled through mobile devices.

Job Purpose

At Verisure Securitas Direct, we have a large team of internal hardware and software engineers that work together to imagine, design and build the products and services used by our customers. These products & services are designed from the ground up to meet the needs of our business, while also delighting the customer and are developed using a combination of internal and external engineering teams.

We are looking for experienced Global Program Managers to join our business. As a Global Program Manager you will be responsible for creating, and executing the plan for of our new products & services. You will ensure alignment on product requirements, including those related to business, product design, product experience and engineering specifications.

To be successful, you will need to have significant drive, an analytical mindset with the ability to anticipate risk, creatively resolve bottlenecks and help the team to carefully manage the conflicting vectors of time, cost and schedule. You will escalate critical issues with clarity and work with the right stake holders to get the right data, at the right time to enable high quality decisions to be made.

As part of this role, you will work with experts from all aspects of our business, including engineering, design, marketing and sales team across the globe. You will have high level of exposure to the C-level executives, particularly the Chief Product & Service Officer, and the Group Chief Information Officer.

You will be part of the company’s Results Delivery Organization, reporting into the Director leading this group. The position will be based in either Malmö or Madrid with significant European travel (40%).

Main Responsibilities

  • Aggregate engineering project plans and consolidate them to a solid “program level” view of critical launches
  • Ensure clear alignment of product requirements across the business, design, and development teams
  • Flag and creatively solve bottlenecks and critical dependencies between projects, which may impair the team’s abilities to deliver
  • Drive critical interactions with commercial and operational stakeholders across our main markets
  • Coordinate cross-team efforts spanning several functions and geographies
  • Make strategic tradeoffs, track and report on status, and resolve blocking issues
  • Raise the bar on our internal planning and operational processes
  • Report project progress to Chief Products and Services Offer, Chief Information Officer and other key C-level position on the implementation status of these projects

Required Qualifications

Minimum qualifications

  • Bachelor’s degree required; MBA preferred
  • Experience in managing complex transformational programs in multinational organizations; delivering them on time, to scope, with high quality
  • Excellent organizational and analytical skills
  • Excellent senior stakeholder communication; ability to present findings both verbally and in writing, to both engineers and business leaders
  • Fluency in English

Personal Characteristics

  • Some technical fluency; comfort discussing engineering concepts
  • Excellent business intuition
  • Knowledge of New Product Development techniques and schools of thought (Stage Gate, Agile, etc)
  • Knowledge of MS Project
  • Strong analytical and quantitative skills; strong bias towards data-based decision making
  • Proven ability to make requirement versus time-to-market trade-offs.
  • Experience using data to back up assumptions.
  • A match to our culture – the successful candidate will have high energy and flexibility, fantastic communication skills (both written and verbal) and huge amounts of drive.
  • Familiar with current home security / smart home technologies, future developments and understand the business models behind them

Passion for our People
We believes that we make a difference every day. To do that, we need committed and engaged employees. Our people are accountable for delivering world-class service and they are passionate about making the world a safer and more secure place. Our teams operate with integrity and respect for one another fueled by an entrepreneurial spirit. We are building a high performance organization through investing in our people with great development and growth opportunities. 

Passion for Innovation
We are a growth company. Our continuous investment in innovation has led to consistent top and bottom line growth. The more we grow, the safer the world becomes.

Our Investors
We are owned by a leading private equity firm: Hellman & Friedman. Our sponsor has invested in our innovation pipeline and in our organization to fuel our accelerated growth and play a leading role in the industry. For more information, visit

Type of employment Tillsvidareanställning
Contract type Full time
Number of positions 1
Working hours 100 %
City Malmö or Madrid
County Skåne län
Country Sweden
Reference number 2017/34
Published 15.Jun.2017
Last application date 26.Sep.2017 11:59 PM CET

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