Verisure Securitas Direct

Verisure Securitas Direct, winner of the 2017 Swedish Mobile Awards IoT Enterprise of the Year, is the European market leader in monitored ‘smart alarms’, serving more than 2.5 million residential and small business customers. This entrepreneurial company operates in 14 countries in Europe and Latin America. With over 25 years of experience in the security industry, our R&D Centre is pushing the boundaries of innovation, through continuously evolving our smart home security product and service offering.

We are looking for world class talent to join our team of over 200 people at our R&D Centre in Malmö, who are working on the future of IoT, to deliver outstanding user experiences, on both physical and digital products and services.

Job Purpose

As Application Specialist in this position you will primarily be supporting the work done on our customer platforms for web and mobile. The Application Specialist works with 2nd line support, cooperates with the product owner and keeps a close contact with the superusers. The Application Specialist is the first escalation point for 1st line support when they have unclear problems. In this role, it is key to have a good overview of all systems, their purpose, main function and the connection between them.

Main Responsibilities

  • First point of contact for 1st line support when issue is unclear
  • Dispatch incidents and Service requests and escalate prioritized incident to relevant teams
  • User documentation (1st line)
  • User training (1st line or train the trainer)
  • Coordination and tester of systems during/after releases

 Required qualifications

  • Technical understanding. Your passion for technology, as well as your analytical mindset, allows you to easily grasp a system’s architecture and how different parts of it interact with each other.
  • Skilled communicator. You communicate well and effectively, both in verbal and written, and you’re capable of having technical discussions with contacts on many different levels.
  • Service minded. You focus on customer needs and satisfaction, and set high standards for quality and quantity.
  • Structured. You work in a systematic, methodical and orderly way, which means you consistently achieves project goals.

Preferred Qualifications

Previous experience from other technical roles with many contact surfaces, for example within testing or IT support. 

Personal Characteristics

You enjoy working with people, showing respect for the views and contributions of other team members, listening and supporting your fellow colleagues. Further on, you’re a quick learner that rapidly learns new tasks and quickly commits information to memory.  You also easily adapt to changing circumstances, as well as to suit different people or situations.

We Offer

Passion for our People

We believe that we make a difference every day. To do that, we need committed and engaged employees. Our people are accountable for delivering world-class service and they are passionate about making the world a safer and more secure place. Our teams operate with integrity and respect for one another fueled by an entrepreneurial spirit. We are building a high-performance organization through investing in our people with great development and growth opportunities.

Passion for Innovation

We are a growth company. Our continuous investment in innovation has led to consistent top and bottom line growth. The more we grow, the safer the world becomes.

Our Investors

We are owned by a leading private equity firm: Hellman & Friedman. Our sponsor has invested in our innovation pipeline and in our organization to fuel our accelerated growth and play a leading role in the industry. For more information, visit our web http://www.verisure.com

 

Type of employment Provanställning
Contract type Full time
Number of positions 1
Working hours 100%
City Malmö
County Skåne län
Country Sweden
Reference number 2017/69
Published 11.Dec.2017
Last application date 11.Feb.2018 11:59 PM CET

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